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Booking your ACAT/ACAS assessment

An important part of accessing aged care supports is the aged care assessment, which is used to decide whether you are eligible for Government funded assistance.

The first step in the assessment process is to register with My Aged Care, the Government portal for accessing aged care services. You can contact My Aged Care by calling 1800 200 422 or apply online.

The call centre operator will gather some basic information about you and your living situation and organise either a Regional Assessment Service (RAS) or Aged Care Assessment Team (ACAT)/ Aged Care Assessment Service (ACAS in Victoria) assessment.

During this face-to-face interview the aged care assessor will gather more detailed information about your life including your home situation, what day to day activities you find difficult, and what services you could benefit from.

After your assessment, you will be notified in writing if you were found eligible for aged care services and from there, you can start contacting home care or short term care providers to start putting in place the supports you need or begin applying to aged care facilities.

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