Register with My Aged Care
When you register your details with My Aged Care you will be given an Aged Care User ID. This reference number is linked to a central client record where all your information is stored. Anytime you contact My Aged Care, the person you speak with will ask for this reference number which will allow them to access your information to assist you in the best possible way.
The health professional doing the aged care assessment will also be able to reference the information you previously supplied as well as details about any supports you already receive or have accessed before.
After your assessment, you can track how your application is going through your My Aged Care online account.
Within two weeks of the aged care assessment you will receive the results of your assessment in writing, including what services you are approved for, and a unique referral code for each service you have been found eligible for. You can also generate referral codes to give to your providers for each service on your My Aged Care online account.
The referral codes are important because you need them when applying for aged care services. When you find a service provider or aged care home that you like, you will need to provide your referral code to them.
The provider will then be able to access all your information on the My Aged Care portal, your support level or package level, what you have been approved for, manage and accept your referral, and begin organising the services you will receive.
Appointing a My Aged Care representative to act on your behalf
If you are looking for Government aged care assistance because you are in need of help at home or are considering a move into a nursing home, you'll be dealing with My Aged Care, the Government hub helping consumers access aged care services.